Technical Support

  • advisories & product upgrades
  • FAQ
  • warranty description

Advisories & Product Upgrades

The following product service advisory and upgrade bulletins are available here for download:

LTC Nylon Brake Rollers Service Advisory (460k)

Reversing Switch for UZD Load Tap Changers Design Upgrade (112k)

Auto Recharging Dehydrating Breather Design Upgrade (1.1Mb)

For more literature downloads, visit the SPX Waukesha Library.


Frequently Asked Questions (FAQ)

Q: Who should I call to discuss my service needs or get a quote on a job?
You can call your local SPX Transformer Solutions sales representative, your Waukesha Service Project Engineer or your SPX Waukesha Territory General Manager (our Service Project Engineer is the person who will actually make the quotation). If you don't know how to reach any of these individuals, call our corporate headquarters at 800-758-4384.

Q: Does Waukesha® Service just work on SPX Transformer Solutions' products?
Waukesha® Service works on ALL brands of equipment whether manufactured in this country or elsewhere.

Q: What kinds of services does Waukesha® Service perform on transformers?
Waukesha® Service performs almost any kind of service you might need from installation, startup and commissioning to condition assessments, decommissioning, routine testing, repairs, oil processing, dryouts, FR3 retrofills, regasketing, etc.

Q: Does Waukesha® Service perform work in my geographic area?
Yes, SPX Transformer Solutions' service technicians are located across the U.S. and work in all states.

Q: Can SPX Transformer Solutions help me with problems that require engineering expertise?
Yes, we can do turnkey replacements of bushings, radiators and coolers; thermal studies and upgrades; condition assessments; design reviews; failure analysis, etc.

For more Information on our service capabilities, please review our website sections, call or e-mail your local SPX Waukesha Sales & Service Representative. To receive a quote on a service project, contact us or complete and submit our Service Project Inquiry form.


Warranty Description

(a) For a period of one year from the date of delivery of goods or performance of services under Seller's proposal, Seller warrants, to the original purchaser, the goods manufactured by Seller to be free from defects in material and workmanship and the services performed by Seller to be in accordance with the specifications of Seller's proposal. (b) If within such period it shall be proven to Seller's reasonable satisfaction that any goods are defective or any services are nonconforming, such goods shall, at Seller's option, be repaired or replaced (F.O.B. Seller's factory, with all removal and installation to be at Buyer's expense) and such services corrected or a substitute obtained. (c) THE FOREGOING WARRANTIES STATE SELLER'S ENTIRE WARRANTY (EXCEPT TITLE) AND BUYER'S SOLE AND EXCLUSIVE REMEDY RELATED TO SUCH GOODS AND SERVICES. EXCEPT AS EXPRESSLY SET FORTH ABOVE, SELLER MAKES NO WARRANTY OF ANY KIND WHATSOEVER, AND SELLER EXPRESSLY DISCLAIMS ANY WARRANTIES IMPLIED BY LAW, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. (d) THIS WARRANTY SHALL NOT APPLY TO ANY LOSS OR DAMAGE RESULTING FROM: (i) NORMAL WEAR AND TEAR; (ii) ALTERATION, MISUSE, ABUSE, OR IMPROPER INSTALLATION, OPERATION OR MAINTENANCE BY BUYER OR A THIRD PARTY; (iii) ACCIDENT, FIRE, FLOOD, OR ACTS OF GOD; OR (iv) INACCURATE OR INCOMPLETE INFORMATION OR DATA SUPPLIED OR APPROVED BY BUYER. Buyer shall defend and indemnify Seller for any loss or damage of Seller arising out of (i) through (iv) above and any breach by Buyer of its covenants and obligations under the Terms.



Emergency Service Available 24/7/365:

(that's 888-365-2497)

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